{"id":179,"date":"2025-07-14T09:03:21","date_gmt":"2025-07-14T07:03:21","guid":{"rendered":"https:\/\/kawaiiland.eu\/?page_id=179"},"modified":"2026-04-01T12:39:41","modified_gmt":"2026-04-01T10:39:41","slug":"faq","status":"publish","type":"page","link":"https:\/\/kawaiiland.eu\/de\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"179\" class=\"elementor elementor-179\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b87a1b8 e-con-full e-flex e-con e-parent\" data-id=\"b87a1b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-771c2aa e-con-full e-flex e-con e-child\" data-id=\"771c2aa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3349c3f elementor-widget elementor-widget-heading\" data-id=\"3349c3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">frequently asked questions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f4a371 e-con-full e-flex e-con e-child\" data-id=\"8f4a371\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e35cf9 elementor-widget elementor-widget-text-editor\" data-id=\"5e35cf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 data-start=\"447\" data-end=\"471\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f48c.svg\" alt=\"\ud83d\udc8c\" title=\"FAQ\"> Orders &amp; Shipping<\/h5><p data-start=\"473\" data-end=\"586\"><strong data-start=\"473\" data-end=\"504\">Where are the orders shipped from?<\/strong><br data-start=\"504\" data-end=\"507\" \/>All our Kawaii treasures are stocked in and shipped directly from our warehouse in <strong data-start=\"569\" data-end=\"585\">Germany <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f1e9-1f1ea.svg\" alt=\"\ud83c\udde9\ud83c\uddea\" title=\"FAQ\"><\/strong>.<\/p><p data-start=\"588\" data-end=\"722\"><strong data-start=\"588\" data-end=\"627\">Which countries do you ship to?<\/strong><br data-start=\"627\" data-end=\"630\" \/>We exclusively ship to these European countries &#8211; <strong>Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden<\/strong>! <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f495.svg\" alt=\"\ud83d\udc95\" title=\"FAQ\"><\/p><p data-path-to-node=\"6\"><strong>Will I have to pay Customs or Import Duties?<\/strong><\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\"><b data-path-to-node=\"7,0,0\" data-index-in-node=\"0\">For EU Customers:<\/b> No! Since we ship from within the European Union, there are <b data-path-to-node=\"7,0,0\" data-index-in-node=\"78\">no customs duties, no import taxes, and no hidden handling fees<\/b> for any delivery address to the countries listed above. The price you see at checkout is the final price.<\/p><\/li><li><p id=\"p-rc_e911687cbc801564-100\" data-path-to-node=\"7,1,0\"><b data-path-to-node=\"7,1,0\" data-index-in-node=\"0\">Why this matters:<\/b><span class=\"citation-110 citation-end-110\"> Starting July 2026, the EU introduced a &#8220;Small Parcel Levy&#8221; on items coming from outside Europe.<\/span> By buying from us, you skip those extra costs and long customs delays!<\/p><\/li><\/ul><p data-start=\"588\" data-end=\"722\"><strong data-start=\"724\" data-end=\"760\">How long does a shipment take?<\/strong><br data-start=\"760\" data-end=\"763\" \/>Orders are usually processed within <strong data-start=\"799\" data-end=\"820\">2\u20134 business days <\/strong>once we receive the orders and payments.<br data-start=\"821\" data-end=\"824\" \/>Delivery time depends on the country and seasons:<\/p><ul data-start=\"865\" data-end=\"920\"><li data-start=\"865\" data-end=\"886\"><p data-start=\"867\" data-end=\"886\">Germany: 2\u20134 days via DHL<\/p><\/li><li data-start=\"887\" data-end=\"920\"><p data-start=\"889\" data-end=\"920\">EU countries: 4\u201310 days (sometimes might take longer due to seasonal shopping) via DHL International<\/p><\/li><li data-start=\"887\" data-end=\"920\"><p data-start=\"889\" data-end=\"920\"><span style=\"font-size: 16px;\">You\u2019ll receive a <\/span><strong style=\"font-size: 16px;\" data-start=\"939\" data-end=\"956\">tracking link<\/strong><span style=\"font-size: 16px;\"> as soon as your order ships out. You can watch your cute items travel to you!<\/span><\/p><\/li><\/ul><p data-start=\"987\" data-end=\"1158\"><strong data-start=\"987\" data-end=\"1016\">How much is shipping?<\/strong><br data-start=\"1016\" data-end=\"1019\" \/>Free shipping is offered for orders over \u20ac70 (post-discount subtotal). Shipping costs are shown at checkout before you complete your purchase. Details of shipping fee can also be found at the page of <a href=\"https:\/\/kawaiiland.eu\/de\/shipping-payment\/\" target=\"_blank\" rel=\"noopener\">Shipping &amp; Payment<\/a>.<br data-start=\"1094\" data-end=\"1097\" \/>We might offer <strong data-start=\"1116\" data-end=\"1133\">free shipping<\/strong> on special promotions <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f380.svg\" alt=\"\ud83c\udf80\" title=\"FAQ\"><\/p><hr data-start=\"1160\" data-end=\"1163\" \/><h5 data-start=\"1165\" data-end=\"1188\">\u00a0<\/h5><h5 data-start=\"1165\" data-end=\"1188\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f381.svg\" alt=\"\ud83c\udf81\" title=\"FAQ\"> Products &amp; Stock<\/h5><p data-start=\"1190\" data-end=\"1411\"><strong data-start=\"1190\" data-end=\"1237\">Are your products handmade or imported?<\/strong><br data-start=\"1237\" data-end=\"1240\" \/>We carefully source our cute items from trusted suppliers and small creative studios. Some items are handmade, others are selected for their adorable design and quality. Our products are sourced mainly from Japan and South Korea <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4ab.svg\" alt=\"\ud83d\udcab\" title=\"FAQ\"><\/p><p data-start=\"1413\" data-end=\"1597\"><strong data-start=\"1413\" data-end=\"1447\">Will an item be restocked?<\/strong><br data-start=\"1447\" data-end=\"1450\" \/>If something you love is out of stock, don\u2019t worry!<br data-start=\"1501\" data-end=\"1504\" \/>Please contact us via <a href=\"mailto: hello@KawaiiLand.eu\">email<\/a> or whatsapp (+49 151 5599 5202) \u2014 some popular items may return soon.<\/p><hr data-start=\"1599\" data-end=\"1602\" \/><h5 data-start=\"1604\" data-end=\"1618\">\u00a0<\/h5><h5 data-start=\"1604\" data-end=\"1618\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4b3.svg\" alt=\"\ud83d\udcb3\" title=\"FAQ\"> Payment<\/h5><p data-start=\"1620\" data-end=\"1676\"><strong data-start=\"1620\" data-end=\"1663\">What payment methods do you accept?<\/strong><br data-start=\"1663\" data-end=\"1666\" \/>We accept:<\/p><ul><li>SEPA Direct Debit (Lastschrift)<\/li><li>PayPal<\/li><li>Apple Pay<\/li><li>Google Pay<\/li><li>credit or debit card<\/li><li>Klarna<\/li><li>and more&#8230;(you can find more payment methods that may suit you at checkout)<\/li><\/ul><hr data-start=\"1809\" data-end=\"1812\" \/><h5 data-start=\"1814\" data-end=\"1838\">\u00a0<\/h5><h5 data-start=\"1814\" data-end=\"1838\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f495.svg\" alt=\"\ud83d\udc95\" title=\"FAQ\"> Returns &amp; Refunds<\/h5><p data-start=\"1840\" data-end=\"1998\"><strong data-start=\"1840\" data-end=\"1870\">Can I return my order?<\/strong><br data-start=\"1870\" data-end=\"1873\" \/>You can return unused items within <strong data-start=\"1913\" data-end=\"1924\">14 days<\/strong> of delivery.<br data-start=\"1937\" data-end=\"1940\" \/>Please check our <strong data-start=\"1957\" data-end=\"1975\">&#8220;Withdrawal&#8221;<\/strong>\u00a0page for full details.<\/p><p data-start=\"2000\" data-end=\"2159\"><strong data-start=\"2000\" data-end=\"2032\">How do I start a return?<\/strong><br data-start=\"2032\" data-end=\"2035\" \/>Just send us an email at <strong data-start=\"2060\" data-end=\"2080\">cs@kawaiiland.eu<\/strong>\u00a0with your order number.<br data-start=\"2104\" data-end=\"2107\" \/>We\u2019ll guide you through the simple return process. Unfortunately, customers may be required to bear the shipping cost of return goods <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f338.svg\" alt=\"\ud83c\udf38\" title=\"FAQ\"><\/p><p data-start=\"2161\" data-end=\"2317\"><strong data-start=\"2161\" data-end=\"2196\">When will I get my refund?<\/strong><br data-start=\"2196\" data-end=\"2199\" \/>After we receive and inspect your return item, refunds are processed within <strong data-start=\"2270\" data-end=\"2281\">14 days<\/strong> using your original payment method.<\/p><hr data-start=\"2319\" data-end=\"2322\" \/><h5 data-start=\"2324\" data-end=\"2348\">\u00a0<\/h5><h5 data-start=\"2324\" data-end=\"2348\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f33c.svg\" alt=\"\ud83c\udf3c\" title=\"FAQ\"> Contact &amp; Support<\/h5><p data-start=\"2350\" data-end=\"2537\"><strong data-start=\"2350\" data-end=\"2381\">How can I contact you?<\/strong><br data-start=\"2381\" data-end=\"2384\" \/>You can reach us anytime at <strong data-start=\"2412\" data-end=\"2432\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\">hello@kawaiiland.eu<\/a><\/strong>\u00a0or click the Whatsapp icon at the bottom of the webpage or through our <strong data-start=\"2448\" data-end=\"2464\">Contact page<\/strong>.<br data-start=\"2465\" data-end=\"2468\" \/>We usually reply within <strong data-start=\"2492\" data-end=\"2513\">1\u20132 business days<\/strong> (sometimes faster! <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4ac.svg\" alt=\"\ud83d\udcac\" title=\"FAQ\">).<\/p><p data-start=\"2539\" data-end=\"2671\"><strong data-start=\"2539\" data-end=\"2575\">Do you offer gift wrapping? <img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f381.svg\" alt=\"\ud83c\udf81\" title=\"FAQ\"><\/strong><br data-start=\"2575\" data-end=\"2578\" \/>Unfortunately we do not offer this service for the moment.<br data-start=\"2612\" data-end=\"2615\" \/>We would keep you updated when it is available (hopefully soon!)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>frequently asked questions Orders &amp; Shipping Where are the orders shipped from?All our Kawaii treasures are stocked in and shipped directly from our warehouse in Germany . Which countries do you ship to?We exclusively ship to these European countries &#8211; Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-179","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/pages\/179","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/comments?post=179"}],"version-history":[{"count":38,"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/pages\/179\/revisions"}],"predecessor-version":[{"id":7975,"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/pages\/179\/revisions\/7975"}],"wp:attachment":[{"href":"https:\/\/kawaiiland.eu\/de\/wp-json\/wp\/v2\/media?parent=179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}